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Support Center

Everything you need to know about our products, services, and how to get in touch.

About Us

Ulite Design, LLC serves small to medium-sized companies with lighting projects. We are not just a seller; we don't just sell it and forget it. We care about all of our customers' needs and concerns on lighting as it is our passion.


We have stock ready to ship and 5-7 day shipping on select made-to-order products. We also help our customers source more specific products for valuable engineering projects. We strive to provide our customers with high-quality products and experience for an economical fee, with a feeling of satisfaction knowing that they made the right choice by choosing Ulite Design as their partner. Ulite Design is value-added, on budget, and on time!

Lighting FAQ

What is the difference between Recessed and Surface mounting?
Recessed lighting is installed into an opening in the ceiling, creating a clean, streamlined look where the light source is hidden. Surface mounting involves attaching the fixture directly to the surface of the ceiling or wall, which is ideal when recessed installation isn't possible due to structural constraints.
What are your standard shipping times?
We offer "Lightspeed" shipping for in-stock items, "Quickship" (5-7 days) for select made-to-order products, and standard lead times for custom "Dedicated" orders. Please check the specific product page for availability.
Do you offer warranty on your products?
Yes, we stand by the quality of our products. Most LED fixtures come with a standard manufacturer's warranty ranging from 3 to 5 years. Please contact support for specific warranty details regarding your purchase.
Can I return a product if it doesn't fit my project?
Returns are accepted within 30 days of delivery for standard items in their original packaging. Custom or made-to-order items may be subject to restocking fees or may be non-returnable. Please review our Returns Policy or contact us before ordering.

Lighting Design (Consultation)

We offer comprehensive lighting design services to ensure your project succeeds. From initial concept to final installation, our team is here to support your vision.

Planning + Strategy

  • Specification review
  • Budget consultation
  • Application mockups
  • Energy consultation

Project Estimating

  • Take-offs
  • Plan review/RFIs
  • Quotation
  • Value-engineering

Project Management

  • Logistics coordination
  • Project reporting
  • Technical Support
  • Project close-out

Custom Solutions

  • Tailored layouts
  • Photometric studies
  • Custom fixture sourcing

Contact Us

Have a question about an order, a product, or need a consultation? Our team is ready to help.

Office Hours:
Monday - Friday: 8:00 AM - 5:00 PM CST

The Hills, TX 78738
512-596-7310